Agent Co-Pilot

The Challenge

Even your best agents can struggle with information overload. Navigating multiple complex systems, adhering to strict compliance scripts, and finding quick resolutions during a live call increases Average Handle Time (AHT) and cognitive load, leading to burnout and inconsistent service quality.

The Astrumnex Solution: Real-Time Intelligence & Support

Our Agent Co-Pilot is an AI-powered assistant that works alongside your human agents in real time. It listens to conversations, automatically surfaces relevant information from knowledge bases, suggests best-next-actions, and provides in-the-moment coaching. By augmenting your agents' abilities, we empower them to be faster, more accurate, and more confident in every interaction.

Key Features

• Real-Time Transcription & Analysis
• Automated Knowledge Retrieval
• In-Call Guidance & Checklists
• Post-Call Summary Automation
• Sentiment & Tone Analysis

Use Cases