Conversation Intelligence

The Challenge

Your contact center is a goldmine of strategic data, but most of it remains untapped. Manually reviewing a small fraction of calls provides an incomplete picture, leaving you blind to emerging trends, compliance risks, agent performance gaps, and the true voice of the customer.

The Astrumnex Solution: Data-Driven Strategy

Our Conversation Intelligence platform automatically transcribes and analyzes 100% of your customer interactions across all channels. Using advanced Natural Language Processing (NLP), it moves beyond simple keyword spotting to identify topics, sentiment, and intent at scale. We transform raw conversations into a structured, searchable database of actionable insights that can inform decisions across your entire organization.

Key Features

• 100% Call & Chat Analysis
• Advanced Topic & Trend Discovery
• Agent Performance Analytics
• Automated Quality Assurance (QA)
• Root Cause Analysis

Use Cases