Our Solutions
Intelligent Voice Agents (IVA)
The Challenge
High call volumes, long wait times, and repetitive customer inquiries place immense strain on your human agents, driving up operational costs and negatively impacting customer satisfaction. Scaling a human workforce to meet fluctuating demand is inefficient and expensive.
The Astrumnex Solution: Multi-Vendor AI Orchestration
We design and deploy sophisticated Intelligent Voice Agents that handle a wide spectrum of customer calls with remarkable, human-like nuance. Our unique orchestration engine selects the optimal Speech-to-Text (STT), Large Language Model (LLM), and Text-to-Speech (TTS) technologies from various vendors in real-time for each specific task. This "best-of-breed" approach ensures higher accuracy, more natural conversations, and seamless integration with your existing CRM and telephony systems.
Key Features
- Dynamic AI Engine Selection
- Complex Dialogue Management
- Seamless Human Handoff
- Enterprise-Grade Security
- 24/7 Availability